What payment methods can I use?

At Surikka.com, you can make your payments by credit card, bank transfer, or cash on delivery.

Where can I find the installment options for credit cards?

Installment options for the credit cards we work with are available on the payment page that appears when you place your order.

Is it safe to shop using my credit card?

We use the latest technologies and the most reliable service providers to ensure your security when you shop with a credit card. A lock icon appears at the bottom of your browser on every page where you enter your personal information. This icon indicates that the information you send through your browser cannot be viewed by third parties. In addition, all purchases made on our website are protected by high security standards. Thanks to our SSL Security Certificate, you can shop freely on our website without compromising your security.

How and when will I receive my refund?

Following a product return or order cancellation, the amount due will be refunded to your credit card online. You will be notified via SMS once the refund process has been initiated. The time it takes for the refund to appear in your card account may vary depending on your bank.

If you paid for your order in installments using a credit card, the full refund amount is transferred to your credit card issuer in a single transaction. After this, your bank credits and debits the amount to your credit card account in monthly installment amounts, which appear as both positive (+) and negative (−) entries on your statement. This process continues for the number of months corresponding to the installment plan.

If you had already paid one or two installments before the refund was processed, your bank will credit the first and second installment amounts back to your account. Unlike the other installments, these amounts will not be both credited and debited; only a positive amount equivalent to the installment will appear on your statement. You can see these amounts as a positive balance on the credit card statement for the relevant billing month.

When will my order be shipped?

Shipping times vary depending on the manufacturer's stock availability. Orders for products in stock that are placed before 3:00 PM are prepared and shipped on the same day.

Orders placed after this time are shipped the following day. Orders placed on weekends or public holidays are shipped on the next business day.

If a product is not available in the manufacturer's stock, you will be informed of its production date.

Which shipping company do you use?

Your orders will be delivered by DHL.

Do I have to pay for shipping?

It is determined automatically based on the address.

Do I have to pay for return shipping?

Shipping costs for returns and exchanges are covered by the customer.

Where can I track the shipping status of my orders?

You can view all your orders on the “My Orders” page.

How can I track my shipping information after completing my order?

You can view the relevant order on the “My Orders” page and click the “Track Shipment” link to check its status. You will be notified by email as soon as your order has been shipped.

What should I pay attention to upon delivery?

When your order from Surikka.com is delivered to your address, we recommend opening and inspecting the package after signing the delivery receipt. If the package contains incorrect items or any products are damaged or deformed, please ask the courier to prepare a “Damage Assessment Report” and contact us regarding the issue.

www.surikka.com ailesi olarak sezonun en moda ve en şık Abiyeleri;

Tüm Dünyaya  DHL Express güvencesi ile hızlı ve güvenli şekilde ulaştırıyoruz !

Yurtiçi Kargo Üzerinden Tahmini Ulaşma Süreleri:  

*Tüm Türkiye ( Ülke İçi Gönderim) : 1-3 İş günü

DHL Express Üzerinden Tahmini Ulaşma Süreleri:  

*Europe: 1-3 İş günü

*U.S.A – Canada – Australia: 3-7 İş günü

*Worldwide: 3-7 İş günü

Ödeme Seçenekleri: 

Iyzico (Credit Card):  

Güven içinde alışveriş yapmanızı mümkün kılan, Türkiyenin en güvenilir ödeme altyapısı olan iyzico ile tüm kredi kartlarınızla hızlı ve güvenli ödeme yapabilirsiniz. (Mastercard – Visa – American Express – Troy)

Western Union:

Western Union ile ödeme yapmak için lütfen +90 530 083 09 83 numaralı Whatsapp hatımızdan destek alınız.

Banka Transferi (havele/EFT):

**Ödemeyi gerçekleştirdiğinizde Whatsapp hattımızdan dekont ile ödeme yaptığınıza dair bilgi verdikten sonra siparişiniz işleme alınarak hazırlanma aşamasına geçmektedir.**

Gümrük ve İthalat Vergisi:

1 Temmuz 2021 itibari ile Yeni Avrupa gümrük yasalarına göre, yurt dışına gönderilen paketlerin, sipariş verilen ülke kanunları uyarınca 150 Euro’ya kadar vergi ve 150 Euro üzeri gümrüğe tabi olma ihtimali bulunmaktadır. Gelir Vergisi veya Gümrük vergisi yansıtıldığı durumlarda gümrük memurları sizin ile iletişime geçerek paketinizi almak için yapmanız gereken işlemler konusunda sizi bilgilendirecektir.

Gümrük ve İthalat vergisi sipariş verdiğiniz ülke kanunları ve sizin aranızdadır. Bu konuda oluşabilecek durumlardan firmamız sorumlu değildir.

İade ve Değişim

Daha Fazla Detaylı Bilgi İçin İade Ve Değişim Sayfamızı Ziyaret Edebilirsiniz...